Welcome to Neon Ludo! Your privacy and data security are very important to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you play our multiplayer Ludo game and use related services. By using Neon Ludo, you agree to the practices described in this policy.

We collect the following types of information to provide and improve the game:

• Username: Your chosen in-game display name.
• Email Address: Collected if you choose to sign up or link an account.
• Profile Picture: Your avatar or uploaded profile photo.
• Device Information: Device type, operating system, browser, and IP-derived region for performance and compatibility.
• Gameplay Statistics: Match history, wins, losses, rank, level, XP, and achievements.
• Purchase History: Transaction records for coins, gems, bundles, and subscriptions. We do not store payment card details.
• Support Messages: Content of emails, chat reports, and customer support conversations.

The app may request the following permissions:

• Microphone: Used for in-game voice chat during matches. You can disable this at any time in device settings.
• Camera: Optional, only if you choose to take a profile photo directly in the app.
• Notifications: Used to alert you about events, rewards, tournament reminders, and friend invites.
• Storage / Photos: Used only when you upload a custom avatar from your device gallery.

The app does not collect or access:

• Contacts
• SMS messages
• Call logs
• Precise GPS location

We use your information for the following purposes:

• Account Management: Creating, securing, and managing your player account.
• Multiplayer Matchmaking: Pairing you with other players for fair and balanced matches.
• Tournament Participation: Running bracketed events and distributing prizes.
• Customer Support: Responding to questions, reports, and feedback.
• Fraud Prevention: Detecting cheating, account sharing, and abusive behavior.
• Improving Gameplay: Analyzing trends to optimize game balance, features, and performance.

We take the protection of your data seriously:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest on our servers.
• Secure Servers: Industry-standard cloud infrastructure with role-based access controls and audit logging.
• Protected Transactions: All purchases are processed through trusted platforms (Google Play and Apple) — we never see your payment details.

In-app purchases are handled securely by official platform billing systems:Google Play Billing on Android and Apple In-App Purchases on iOS. We only receive transaction confirmation and item delivery details. No banking or card information is stored on our servers.

You can permanently delete your account and all associated data at any time from Settings → Privacy & Account → Delete Account. This action is irreversible and removes your profile, stats, inventory, friends list, and chat history from our systems.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Company: Neon Ludo Studios
• Support Email: support@neonludo.com
• Privacy Email: privacy@neonludo.com

We may update this Privacy Policy from time to time. Users will be notified of major policy changes via in-app notice or email. Continued use of Neon Ludo after changes means you accept the updated policy. We encourage you to review this page periodically.